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 At this time, we only offer free shipping within the continental United States. Any orders made from outside the continental United States will be required to pay shipping fees. All foreign orders will be required to pay any and all fees associated with customs and importation fees (if applicable).

All retail orders are typically shipped out in 1-3 business days, but may take longer at any given time, for any given reason. We ship via Fed Ex, UPS, and/or USPS first class or priority mail which then typically takes an additional 2-4 days for the product to arrive (within the 48 contiguous States).

Note that any attempt or request to cancel or chargeback an order after it is placed or shipped, or to try to coerce any type of specialized treatment or outcome based off the insinuation, as determined by Tilden & Company®, in its sole discretion, that you may leave a less than favorably private or publicly given review, will be viewed as attempted fraud and a violation of our Terms of Service, and we may, in our sole discretion, prevent you from ordering from any or all websites and retail locations operated by us or our affiliated companies. We also may, in our sole discretion, share your information with affiliated and non-affiliated companies, including retailers and online retailers and distributors as someone associated with a high fraud risk. We may post your information to be seen in a manner that may be accessible to the public. This may cause others to not sell to you or otherwise transact any form of business with you. This may also lead to others commenting on your interactions with Tilden & Company®. You accept all of these potential outcomes as part of your request to cancel your order, seek a refund, or force an outcome on your order, as defined by Tilden & Company®, in our sole discretion, at any given time now or in the future.

All questions emailed to customer service will be answered as quickly as possible but do not have a guaranteed time for a response. There is no right of privacy to anything you send to and/or share with Tilden & Company® customer service, whether written, telephoned, or communicated in any way.

Tilden & Company® uses a USPS address verification system. If your address is not confirmed, you will receive an email from our customer service department. In certain cases, this may delay your order.