We do not handle refunds for purchases made at independent retail locations. If you purchased a Tilden & Company® product at a retail location, or through a website other than www.tildenandcompany.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from www.tildenandcompany.com and something is wrong with your purchase, you may be entitled to a refund as long as we are notified within 10 days of the date of purchase. Refunds are not guaranteed, and no returns will be given if you have not contacted us within 10 days of your purchase.
We stand behind the quality of our products and any defects not the result of mishandling after receipt by the consumer will be corrected.
If a product arrives damaged and unusable you must notify us the day of product arrival via phone or email at firstname.lastname@example.org. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to email@example.com with your order number on the subject line like: DAMAGED PRODUCT – ORDER # (Insert your order number)
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically, we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.